VoiceRite & Cisco Retail Solutions

For retailers that consider the telephone to be an important tool in serving their customers, VoiceRite's Retail solutions allow you transform the way your store or branch uses the telephone everyday to bring significantly more value to your business.  These solutions will help you to give priority treatment to your most important customers, ensuring that you get the sale and that they come back for more next time.  They will allow your sales associates to more efficiently handle incoming calls by streamlining interaction with your point-of-sale and/or CRM solutions to automatically lookup customer information and pre-populate forms.  They will give your managers an at-a-glance dashboard to see whether staff are busy answering calls or whether they are missing potential sales opportunities.  They will provide you with business intelligence about how your customers communicate with you via the phone and how well your employees address those customer demands.

• Store Call Management

  Calls coming into stores represent a significant percentage of revenue. So why do many retailers have no idea how many calls their stores take, how long callers wait on hold or even who is calling? Because solutions to maximize walk-in business have been many, and solutions like Caller Connect, that help manage phone calls, have been few. Caller Connect not only helps you answer critical call revenue questions, but it also helps you manage all the calls in your store more effectively.

VoiceRite's Retail solutions are tightly integrated with Cisco’s Unified Communications and Unified Customer Voice Portal (CVP) product lines. The hardware for individual stores can be as simple and cost-effective as a lone Cisco Integrated Services Router running Cisco’s Unified Communications Manager Express and some Cisco IP Phones. This offering includes a fully functional IP PBX with optional T1/EI trunk interfaces and integrated unified messaging, self-service and automated attendant capability, as well as routing, switching, and security features.