VoiceRite & Cisco Pharmacy Solutions

For Pharmacies that are looking to increase productivity and customer service, VoiceRite's Pharmacy solutions allows you to transform the way your retail pharmacy branches use the telephone everyday to bring significantly more value to your business. These solutions provide telephone and smartphone prescription self-service, and will help you to give priority treatment to your important customers, and route insurance and doctor calls to the pharmacy employee who is handling the customer’s prescription. VoiceRite's Pharmacy solutions allow your branch pharmacists and technicians to more efficiently handle incoming calls by streamlining interaction with your pharmacy CRM/POS systems to automatically lookup customer, doctor and insurance company information and pre-populate forms.  It will give your managers an at-a-glance dashboard to see whether pharmacy staffing levels are adequate to handle walk-in and phone-in business, enabling them to make decisions that increase pharmacy customer satisfaction, revenue and staff productivity.

• Pharmacy Call Management

  The more your pharmacists can focus on filling prescriptions, the more revenue your pharmacies can generate. By combining telephone and smartphone self-service with sophisticated call management features, VoiceRite gives your pharmacies the ability to hit peak performance. Even the architecture is designed to maximize profits, by minimizing the need to deploy hardware and software in every pharmacy.

VoiceRite's Pharmacy solutions are tightly integrated with Cisco’s Unified Communications and Unified Customer Voice Portal (CVP) product lines. The hardware for individual stores can be as simple and cost-effective as a single Cisco Integrated Services Router running Cisco’s Unified Communications Manager Express and Cisco IP Phones.  This offering includes a fully functional IP PBX with optional T1/EI trunk interfaces and integrated unified messaging and automated attendant capability, as well as self-service, routing, switching, and security features.