VoiceRite Cisco Bank Solutions

VoiceRite solutions for banking provide branch call management and voice self-service to give your customers local bank service, while leveraging centralized resources. Based on Cisco Unified Communications and Customer Voice Portal, and offered as a complete solution of services and products, they offer a rapid return on investment.

• Bank Call Management

  For banks that are looking to leverage their retail branch footprint for more lines-of-business, VoiceRite's Bank Call Management solutions allow you to transform the way your branch uses the telephone everyday to bring significantly more value to your business. These solutions are designed to integrate with your centralized contact centers to provide customers a local bank feel, with all the efficiencies of centralized management and service. With VoiceRite's Call Management solutions for banks, you don't have to settle for an all centralized or all branch solution to handling customer service, we help you leverage both.

VoiceRite's Banking solutions are tightly integrated with Cisco’s Unified Communications and Customer Voice Portal (CVP) product lines.  The hardware for individual bank branches can be as simple and cost-effective as a single Cisco Integrated Services Router running Cisco’s Unified Communications Manager Express and Cisco IP Phones. This offering includes a fully functional IP PBX with optional T1/EI trunk interfaces, self-service and integrated unified messaging and automated attendant capability, as well as routing, switching, and security features.