VoiceRite Is a Global Provider of Solutions for Collaboration
About VoiceRite
"VoiceRite improves collaboration in some of the world's most respected companies"
Companies need better solutions for collaboration, both internally and with customers and partners. That's why VoiceRite combines IBM® and Cisco® products with our own innovative products and services to form complete collaboration solutions. We offer these solutions to the contact centers, IT groups and executives within companies that are tasked with making collaboration investments.
Unlike other collaboration companies, VoiceRite includes the definition and measurement of Return On Investment (ROI) into every solution. We will not ask you to purchase the latest and greatest product promise. Instead, we will work to understand your business and unique needs, and use this information to construct a collaboration solution that allows you to measure the results.
This approach has allowed VoiceRite to grow from a small one-product start-up to a diverse company that is an innovator in collaboration, offering complete solutions for telephone self-service, unified communications and contact center.
The company was founded in 1986 by Joshua Schrager in Miami, Florida. In 1987, VoiceRite was chartered to develop one of the first Fax-on-demand systems, which later became known as Poet®. In 1993, Poet became one of the first Unified Messaging Systems. Since then, VoiceRite has deepened its partnership with IBM both as a reseller of IBM products and as a vendor to IBM. VoiceRite has obtained certifications as a subcontractor for IBM Software Services for Lotus (ISSL) and Global Technology Services (GTS).
In May of 2004, VoiceRite became a Cisco Premier Certified Partner, and one of only 27 Cisco partners in the US to receive Advanced Technology Partner status for Contact Center Enterprise and Customer Voice Portal products. In 2007, a large retail company contracted with VoiceRite to build the first call management solution for stores based on Cisco Unified Communications Manager. This product became Caller Connect® and has been expanded to includes store branch call self-service based on Cisco Unified Customer Voice Portal.
In 2010 VoiceRite was one of IBM's first partners to achieve certification on Sametime® Unified Telephony (SUT).